Return Policy

For this process you have 14 calendar days from the date indicated on the Sales Document (Retail Receipt) of the item for change / return (according to the rules of operation of JOIN CLOTHES, which strictly follow the Greek and European Legislation).

Evidence of the timely shipment of the item to be changed / returned is considered to be the proof / stamp of the courier service or the transport agency bill of lading you used. If this timeframe is exceeded, we reserve the right not to accept the refund.

A prerequisite for a refund is that the purchased items are in excellent condition, that their labels have not been used or removed or returned to their original packaging, which should not be damaged.

The return of the products can be done by you (the customer) or by using only the ACS courier service which is FREE OF CHARGE. Product returns using courier service outside of ACS will not be accepted.

The return of products must be made at the following address:

JOIN CLOTHES SA - 26 Parou Str. Matamorfosi, 144 52 Athens GR

For any queries and clarifications, please contact us at the following email:


Product returns apply in the following cases:

  • after consultation with the wholesale manager,
  • for defective products,
  • in the event of an error in the order.

Products should:

  • be in perfect condition,
  • not used,
  • not having any labels removed,
  • be in their original packaging which is not damaged.

FREE product returns are made only by using the ACS courier service.
Product returns using a courier service outside of ACS will not be accepted.


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