1. SHIPPING

• Can I ship to international/ addresses?

  Our company ships orders worldwide via our courier and post associates DHL, ACS and Greek Post Office.

• Can I ship my order to someone else?

  Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address. Additionally you have the option of making a comment in the order for us to see even after checkout.

• How long will my order take to arrive?

  For an estimate of shipping times, please reference the times below:

  • DHL – Next Day Delivery: 1 business day
  • ACS (GREECE ONLY): 1-2 business days
  • Greek Post Office: 10-15 business days

  In-Store Pick-Up (GREECE ONLY): Pick up date arranged in concert with our Customer Service Department.
  
  Delivery time includes processing and delivery. DHL-Next Day Delivery and ACS delivery will ship the same business day on orders placed before 12pm (EEST). For orders shipped on Fridays, delivery will be made on Mondays. Orders placed during the weekend will be processed on Monday.

• How do I know when my order ships?

  When your order ships, you’ll receive an email confirmation and send you an email with the tracking number. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.

2. RETURNS

• How can I return or exchange my item?

  In the event you wish to return an item you may do so within 2 weeks of receiving said item. For the company policy on returns please reference the Terms of Use and Return Policy section of our website.

3. PAYMENT

• What payment methods do you accept?

  We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, PayPal, Cash on Delivery (GREECE ONLY) and Molecule.gr vouchers.

• Can I use a debit card?

  Yes, debit cards with a Visa or MasterCard logo are accepted.

• Do you accept PayPal?

  Yes! To use PayPal, select the logo at checkout and follow the instructions to login via PayPal.

• Why doesn't my promo code, voucher, gift card work?

  Please check that you entered the promo code, voucher, gift card exactly as shown, without spaces. If the problem continues, please check the terms and conditions or give us a call at +30 210 28 42 127.

• The address I typed is correct, but it's not being accepted. What should I do?

  Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please call our Customer Center at +30 210 28 42 127.

• Why does my card show two charges?

  Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization falls off under 72 hours from when you ordered.
  
  For your security, we may pre-authorize €1 to verify your billing address and credit/debit card information. If successful, we’ll charge the full amount of your purchase (plus sales tax and shipping) once your order ships. If this $1 pre-authorization fails, we will not authorize your purchase. The €1 pre-authorization will drop off from your account within 2-3 business days.

• How is sales tax calculated?

  Taxes that appear on your order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be determined when your order is shipped.

• Can I cancel my online order?

  You can cancel your order by messaging our Customer Service Department provided that the order has not been shipped yet. If the order has been shipped you will have to wait to receive the order first and then proceed to making whatever choices you want.

4. GIFT CARDS, VOUCHERS, PROMO CODES

ABOUT - Available in a vast price range molecule.gr gift cards, vouchers, promo codes are redeemable at molecule.gr

• How can I use a Gift Card/Voucher, Promo Code?

  When placing an order on Molecule.gr enter the unique Card number and PIN at checkout.

• How can I check the balance?

  Your balance can be checked by calling +30 210 28 42 127. You must have the Gift Card,Voucher, Promo Code to check your balance.

• How will I receive it?

  You will receive it via mail.

• Why isn't my Gift Card, Voucher, Promo code being accepted?

  Please verify the unique code is entered exactly as displayed on the Gift Card, Voucher, Promo Code. If you still have issues, contact our Customer Service at +30 210 28 42 127.

• When will I receive an Voucher for items I've returned?

  If you chose to get a credit in the form of an Voucher for returned item(s), we will issue the eGift Card once your item(s) are received. Please allow 1 day for your voucher to be emailed to you after item(s) have been received.

• Terms and Conditions

  Gift Cards,Vouchers, Promo Codes can be used to purchase merchandise at Molecule.gr. To check the balance of your Gift Card, Voucher, Promo Code, call 2102842127. You must possess the Gift Card,Voucher, Promo Code number in order to check your balance. Gift Card,Voucher, Promo Code can be redeemed only for merchandise and cannot be redeemed for cash or applied as payment to any account. No variance from these terms and conditions will be allowed except in those states where legally required. Use of the Gift Card,Voucher, Promo Code constitutes acceptance of the terms and conditions.
  
  Gift Card,Voucher, Promo Code cannot be returned online, or in-store, and no special offer may be used to purchase a Gift Card,Voucher, Promo Code. Gift Card,Voucher, Promo Code cannot be redeemed for cash (except in states where legally required), and are not refundable if lost or stolen. Gift boxes are not available for Gift Cards.

4. YOUR ACCOUNT

• How do I sign in?

  If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign In’ tab, and create an account

• How do I update my account and address?

  You can update your information by signing in to your account, and click the ‘My Account’ tab located at the top of the screen.

• How do I update my payment information?

  Sign in to your account, and click the ‘My Account’ tab located at the top of your screen. Once you’re in the ‘My Account’ section, you will be able to update your payment information.

• How do I change my password?

  Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any changes to your account.

• How can I reset my password?

  In the ‘My Account’ page, click on “I forgot my password”, located underneath the sign in. This will open a new window, where you’ll be asked for your email address. Enter your email, and we’ll send you a new temporary password. Follow the instructions on the email to log in with this temporary password, and how to create a new one.

5. OTHER

• Can I get a gift box with my order?

  Unfortunately we don’t offer that option.